FAQ

Shipping is free to everywhere in North America with no minimum purchases. All taxes and duties are also covered, so the price you see on our website is exactly what you will be charged.

Absolutely, however in order to do so please contact sales@sumaqrugs.com to confirm additional shipping costs. However, due to the volume we ship with Fedex the shipping to Europe is extremely competitive.

Yes, they are very easy to clean. Please click on the below link to be re-directed to our ‘Rug Care’ page.
Rug Care

Yes and No, because every single Sumaq Rug is made-to-order we carry no stock; however, in essence we have thousands of rugs in stock because of manufacturing capabilities with Weavers across Peru. The flexibility of our manufacturing process allows us to make virtually any colour, type, shape, or design your mind can think up.

Sumaq Rugs are made of some of the highest quality fibres in the world, using weaving techniques passed down for 1000’s of years. Please click on the below link to be re-directed to ‘About Alpaca, Llama, and Wool’ page.

Delivery time depends on the size and complexity on the rug you designed. On average though a 5x7 standard rug will take roughly 6-8 weeks to get to your door, however in many circumstances we can produce it even quicker.

We use Fedex exclusively for shipping directly from Peru to your door. All our rugs are shipped by air, so once your rug is completed quality control, you will have your rug within 5 business days.

Taxes are included in all the prices at Sumaq. Rest assure that the price you pay online is exactly the price you will end up paying – not a cent more!

We offer secured payment processing with VISA, Mastercard, Paypal and American Express.

During the design process we try our best to accurately represent the colours of each rug. However, light, photography, and computer monitor can affect the colour of an image. However, if you are uncertain about how a particular rug will look, please contact our sales team at sales@sumaqrugs.com

Security is one of our #1 priorities and that being said, our site use encrypted 256-bit SSL technology. Our partner Chase Paymentech also provides cardholder identity with Verified by Visa® and MasterCard SecureCode®.

You can place an order online 24hrs a day, 7 days a week, 365 days a year. If you choose to pay by phone at 1.888.730.1722 (Monday – Friday 9am-8pm EST).

• Fair trade manufacturing in Peru
• Alpaca is one of the strongest yet softest fibre in the world
• 5% of every purchase goes back to the people in Peru
• Free Shipping, free duties, free taxes
• Custom-made rug designed and made especially for you
• Hand-made, sweat shop free
• Design your own rug
• Secure online shopping
• Shipment and production of each Sumaq Rugs is carbon-neutral
• Direct manufacture + no over head = lower prices for you

There are NO re-stocking fees, because we believe that it is an unnecessary way for retailer to punish their customers. We understand there are complications in life and we are not going to punish you for that.

Yes. Please click the below link for full details of our Privacy Policy.
Privacy Policy

www.sumaqrugs.com

Email: info@sumaqrugs.com

Phone: 1.888.730.1722

Fax: 1.888.730.1732